Contact

Email

Write to duff.corben@getrikai.app. Account and billing questions can also go to help@getrikai.app. Rikai is a small operation, so a reply comes from one person rather than a support queue. There is no phone line and no live chat.

What to include

• The email address on your Rikai account, so the account can be found.
• For a study problem, the bank and the question you were on, and what you expected to see instead.
• For a billing problem, the date and amount of the charge. Never send card numbers. Rikai never receives them and cannot read them.

Billing and payments

Paddle is the merchant of record for Rikai purchases, so a charge appears on your statement under Paddle rather than Rikai. Paddle handles payment, applicable tax and billing support, and can be contacted directly about a payment. To change or cancel a subscription, the billing page opens the Paddle customer portal.

Read refunds before writing about a refund, and support for the questions that already have an answer.

Privacy and account data

Requests to access or delete account data go to the same address. You can also delete the account and all of its study data yourself from the account page. The Privacy Policy describes what is kept and for how long.