Support
The things people actually write in about.
I cannot sign in
Rikai accounts use Google sign-in only. There is no email and password option, so an address that is not a Google account cannot open one. If sign-in fails with a Google account, the usual cause is a stale session: sign out, close the tab, and open the sign-in page again.
I paid but I do not have access
Access is granted when Paddle confirms the subscription, which is normally immediate. If the billing page still offers you a plan after a successful payment, reload it once, then write to help@getrikai.app with the date and amount of the charge so the payment can be matched to the account.
How do I change or cancel my subscription
Open the billing page and choose Manage subscription. That opens the Paddle customer portal, where you can update the payment method, read invoices, and cancel. Cancelling stops the next renewal; access continues to the end of the period you have already paid for.
Can I get a refund
Paddle is the merchant of record and decides refunds. Refunds explains how to ask and what Paddle’s policy says.
Can I use it on more than one device
Yes. Your place in a block, your answers and your notes follow the account, so you can stop on a laptop and pick up on a phone. Signing in on a new device does not sign you out of the old one.
A question or explanation looks wrong
Write to help@getrikai.app with the bank, the question, and what you think is wrong. Include enough of the stem to find it.
I want my data deleted
The account page deletes the account and all of its study data. What that removes and what has to be kept is set out in the Privacy Policy. If you cannot sign in to reach that page, write to help@getrikai.app.
Still stuck
Contact has the address and what to include so the first reply can be useful.